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Order & Shipping

Ordering Options

In addition to using our online store, you may also download the following form to fill out and fax or mail to Rosanne's using the information on the form.

>> Rosanne's Order Form to Fax or Mail (Click Here)

 

Payment Methods

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We accept Mastercard, Visa, American Express and Discover credit cards. Personal checks are accepted and the merchandise is shipped after the check has cleared. 

Shipping and Handling

Shipping charges are now a flat rate of $6.95 for orders shipping to the contiguous United States.

Shipping charges to Alaska and Hawaii are based on the total purchase price of your order. They are calculated as follows:

 

Total Purchase AmountShipping and Handling
$0.00 - $10.00 $5.45
$10.01 - $50.00 $8.40
$50.01 - $75.00 $9.65
$75.01 - $100.00 $10.90
$100.01 - $150.00 $13.60
$150.01 - $200.00 $14.80
$200.01 - $250.00 $16.70
$250.01 - $300.00 $17.90
$300.01 - $350.00 $19.90
$350.01 - $400.00 $22.20
$400.01 - $450.00 $24.40
$450.01 and up $30.00

 

International orders will show the shipping amount during checkout.

In some cases, extra charges may apply for heavy shipments.

Orders of clothing items will be shipped to you as soon as the merchandise is received by us from the manufacturer. Estimated shipping dates of Koret clothing items are found on the individual Koret product pages.

Extra shipping and handling charges will be applied to orders that need to be shipped in partial shipments due to different delivery dates. In these cases, shipping and handling charges will be calculated at the rates listed above for each partial shipment at the time of shipping,

Forever New is usually in-stock and will be shipped immediately.

All orders are shipped either via United States Postal Service or UPS.

If you receive damaged merchandise, please notify us immediately or contact your delivery carrier directly. 

Orders Shipped to Europe

European customers should please be aware that packages from the United States incur Import Duty payable upon delivery. More information on Import Duty should be available from "H.M. Customs & Excise" or your local "Parcelforce" Depot in the UK. 

Order Status

Upon completion of your order through our secure checkout process, you will receive a verification e-mail message confirming your order if you suppy a valid e-mail address.You will also receive an e-mail message notifiying you when your order ships from USPS. 

Sales Tax

We are required to collect sales tax at your established city rate on all orders sent to addresses within the state of South Dakota.

 

I wanted to let you know in writing how much I appreciate the excellent service that Rosannes provides. You have a great inventory to choose from, you acknowledge when you first get an order, then you send the order number, and then when the items is available for shipment you let me know when it shipped and when I should expect to receive it. You also let me know when an item is completely out of stock and give me the option to still buy the item if it becomes available or cancel the order. These days this type of customer service is rare – I really, really appreciate the work you all do. I have recommended your website to my friends who always love the pieces that I have gotten from you all. I will continue to do this.
Thanks again for everything you do.
-- J.B

Thanks for the update and the speedy reply. I love your website and love your friendly customer service! -- Mary from New York