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Return Policy

Your Satisfaction Matters to Us!

If for any reason you are not pleased with your purchase, Rosannes accepts returns of unworn, unlaundered, unused and defective merchandise for a refund within 15 days of delivery. Shipping and handling fees are non-refundable.

For the return of defective merchandise, please email rosannes@rosannes.com  You may qualify for a call tag at our expense. Defects must be obvious upon our inspection.

Please be careful unwrapping the garment and do not remove tags prior to trying on. We do need both tags and the plastic wrap returned. If tags are missing and/or the original plastic wrapper not returned, there will be a 10% re-stocking fee upon return.

 

How To Make A Return

Fill out the Return Form included with your package.

Cut out the corner of the form with logo, order number, and address to use as a return label.

Repackage the items and securely close the bag or box.

Please ship returns to:

Rosannes

P.O. Box 871

709 S SD Highway 37

Parkston, SD 57366

 

Do you want to exchange or replace?

If you discover that you need a different size or style, reorder a new one online or via email. You will receive Free Shipping out to you on the second order if the order is received within 30 days of the first order.

During checkout while placing the new exchange/replacement order, you will need to click the shipping fee of $6.95. Mention in the Instructions/Comments section that this is an exchange for Order # (put in your original order number.) Then, when we print out your order, we will cross off the shipping fee on this new order.

We recommend using a form of traceable and insurable delivery.

Returns for items purchased for Christmas presents need to be returned by January 15.

 

 

Return Form

A dated return form will be included with your order. You may also access the form here:

>> Rosanne's Return Form (Click Here)

 

"Thank you so much for taking the time to speak with me today regarding an exchange that I had. The item was by Jess and Jane (one of my favorites) and I had ordered a large size and found that I needed an extra large. Thanks so much for all of your help with this exchange. I am looking forward to receiving my XL in this top. Thanks again for everything you do. -- J.B.

"I thank you, very much, for the shopping experience I have had with you. I appreciated receiving, by e-mail, the confirmation of my internet order and also appreciated the Priority Shipping by USPS. My return was acknowledged promptly and I have just placed another order with the corrected size. I look forward to further purchases from your company. Again, I thank you!" -- D.J.

"Your customer service is excellent and your communication and follow through are outstanding. Thank you for everything." -- J.M.D.