Your Satisfaction Matters to Us!
If for any reason you are not pleased with your purchase, Rosannes accepts returns of unworn, unlaundered, unused and defective merchandise for a refund within 15 days of delivery. Shipping and handling fees are non-refundable.
For the return of defective merchandise, please email firstname.lastname@example.org You may qualify for a call tag at our expense. Defects must be obvious upon our inspection.
Please be careful unwrapping the garment and do not remove tags prior to trying on. We do need both tags and the plastic wrap returned. If tags are missing and/or the original plastic wrapper is not returned, there will be a 10% re-stocking fee upon return.
How To Make A Return
Fill out the Return Form included with your package.
Cut out the corner of the form with logo, order number, and address to use as a return label.
Repackage the items and securely close the bag or box.
Please ship returns to:
P.O. Box 871
709 S SD Highway 37
Parkston, SD 57366
Do you want to exchange or replace?
If you discover that you need a different size or style, reorder a new one online or via email. You will receive Free Shipping out to you on the second order if the order is received within 30 days of the first order.
During checkout while placing the new exchange/replacement order, you will need to click the shipping fee of $6.95. Mention in the Instructions/Comments section that this is an exchange for Order # (put in your original order number.) Then, when we print out your order, we will cross off the shipping fee on this new order.
We recommend using a form of traceable and insurable delivery.
Returns for items purchased for Christmas presents need to be returned by January 15.
A dated return form will be included with your order. You may also access the form here: