I've talked to a couple of our dear customers this past week who were having some trouble with checkout.
We DID move the store to a new host at Christmastime, so if you haven't ordered in 2015, you will need to checkout as a New Customer. Remember to jot down the password you create for your Rosannes account.
If you happen to have asked for a password reset and you didn't get an email to do that, it's because you haven't yet registered as a New Customer. The system only sends password reset messages if that email address already has an account created around it.
And I want to thank those of you who have had a problem and have taken the time to pick up the phone to tell me. That's how we figure out where the issues are and how we might make things better.